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TERMS & THE PROCESS
Are there minimum quantities?
YES! A minimum order of 25 custom invitations is required for both Plantable and Custom Design Invitations and other stationary.
When should I contact you to begin the ordering process?
Always remember - the earlier, the better. We suggest contacting us as soon as you can. :)
Plantable Lines: 3-5 months prior to your wedding date. That gives you a few weeks to view samples, pick your colours & invitation verse, proof your sample for errors & receive the final invitations 2-3 months prior to your wedding. *Remember: You will need time to address the cards & mail them so they arrive at your guests doorstep about 2-3 months prior to the event date
Custom: Approx 6-8 months prior to your event would be ideal. That gives you time to review samples, pick your colours, paper & invitation verse. It leaves us production time of approx 2 months, giving you a date of 2-3 months prior to your wedding to receive your invitations so you can ship them out.*
Rush Orders: Can be accommodated. Please contact us to discuss delivery time needs.
When should I plan to mail my invitations?
Weddings: We recommend sending out your invitations about 2-3 months before your wedding date depending on factors such as number of out-of-town guests that will require sufficient time for travel, accommodation bookings etc.
Other Events: Depending on the type of event we recommend
anywhere between 4-12 weeks. i.e. A backyard garden party that does not require a head count for seating at a venue may be 4 weeks.
THE PROCESS
The Initial Consultation
Our process begins with an initial consultation to discuss your creative ideas for the look & feel you desire. Consultations can take place via Email, Skype, Telephone or over a cup of coffee. We DO NOT have a walk-in studio at this time. Plantable templated invitations can be easily order directly via email or over the phone. Contact us to discuss what type of invitation you would like to develop!
Order Agreement
Once you have decided on the creative, colours and verses and have supplied us with that information, we will send you an estimate of your projects total cost. We will also request any of your missing information (name, address, phone number) at this time for billing purposes. We will ask that you please read this 'Terms and the Process' Page thoroughly and fill in the information at the bottom. Please also read our Privacy Policy. If the estimate and terms suit your budget, we will move forward to the electronic design and layout stage.
Design
We will produce an electronic version of your stationary design, (for custom invitations we will start with the invitation and move on to the other pieces, if required) based on your wording & design requests until you are happy with the results. We want to do everything we can to make your event a special one and are happy to provide you with TWO INCLUDED electronic proofs to ensure your order is setup to your liking. Please note that additional changes from your original supplied text and requests may be subject to a $25.00 charge per proof.
Proofing
You will receive the final proof in a pdf file via email. Please print out, carefully look at the spacing, formatting and dates on every card. We want to make sure that everything is perfect, so please proof-read carefully! Invitation Twist is NOT responsible for errors or omissions. Designs are ready for print as is with an approval from the client in writing.
* INVITATION TWIST WILL NOT ACCEPT LIABILITY FOR ERRORS OVERLOOKED and PRINTED, AFTER THE FINAL APPROVAL. ANY MAJOR CHANGES FROM YOUR ORIGINAL SUPPLIED DESIGN PROJECT WILL BE CHARGED EXTRA ACCORDING TO BOTH REDESIGN TIME & MATERIALS.
* Approving the proof is your responsibility before your job will proceed to production. Invitation Twist cannot be responsible to proof, nor approve your work for any typographic errors, omissions or mistakes.
* Proofs will be sent electronically as PDF files. Electronic-proofs closely represent the image colour & text placement, but is not exact in either. This may be due to your monitor's colour settings being slightly different than that of the designers. The colours of your proofs as they appear on your monitor are only a close representation of the final printed piece. Colours may vary depending on your monitors brightness, contrast & colour adjustment settings. The image may appear larger or smaller than actual production size depending on the resolution of your monitor.
*A hard copy sample can be produced for an additional fee.
Approval & Payment
After verification & FINAL written approval of your stationary wording & design, payment must be MADE IN FULL unless agreed upon otherwise (special arrangements). In special circumstances, before delivery of your completed order, the remainder of any outstanding balances must be paid in full.
Forms of Payment
We currently accept: Cash, Cheque (made payable to Design Twist), Visa, Mastercard, AMEX, Bank Transfers, and Paypal.
Printing, Assembly & Delivery
Pieces are printed, cut and then hand assembled. Once they are fully completed, we will count, package and ship to you if order is paid for in full. We treat your products with the highest quality & care on delivery.
Will the items on my order ship together or separately? In an effort to help our customers save on shipping costs, all orders are shipped together & complete. Some products, because of their size, may ship separately. If you would like your order to ship in multiple shipments, please contact us. Additional shipping charges will apply.
Where do you ship to? Currently we only ship within Canada.
When will my order ship?
Plantable Stationary ships from our office within 2 weeks from date of approval.
Custom Stationary ships from our office within 6-8 weeks from date of approval. (depending on the amount required & complexity of the design.)
TERMS
Returns
* There are no returns on printed material or custom-ordered stationary, unless the printing is inconsistent with approved layout.
* We send a proof of the layout(s) by email for you to preview before we go to print.
* Sign off on proofs will be required.
* We apologize for the inconvenience, but because your invitations are customized specifically for you & sign off is required before production, there are NO returns or refunds.
Cancellations
If you need to cancel an order, we will try our best to accommodate your request. Please call us at 905.869.8978, M-F 9:00am - 8:00pm EST OR email us as soon as you are aware of the need to cancel, so that we can handle the request as soon possible without any additional charges. There
is a minimum charge of $25.00 for changes or cancellations when they are possible. Once a personalized order is in process or a non-personalized order has been assigned a tracking number, it cannot be canceled.
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