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Return Policy We want your shopping experience to be successful! Here is our return policy: Plantable Paper & Custom Designed Stationary * There are no returns on printed material or custom-ordered stationary, unless the printing is inconsistent with approved layout. * We send a proof of the layout(s) by email for you to preview before we go to print. * Sign off on proofs will be required. Can I Cancel My Order? If you need to cancel an order, we will try our best to accommodate your request. Please call us at 905.869.8978, M-F 9am - 8pm EST OR email us as soon as you are aware of the need to cancel, so that we can handle the request as soon possible without any additional charges. There is a minimum charge of $15.00 for changes or cancellations when they are possible. Once a personalized order is in process or a non-personalized order has been assigned a tracking number, it cannot be canceled. Proofing Information * THE DESIGNER WILL NOT ACCEPT LIABILITY FOR ERRORS OVERLOOKED AFTER THE FINAL PROOFING STAGE. ANY MAJOR CHANGES FROM YOUR ORIGINAL SUPPLIED DESIGN PROJECT WILL BE CHARGED EXTRA ACCORDING TO BOTH REDESIGN TIME & MATERIALS. * Approving the proof is your responsibility before your job can proceed to production. Invitation Twist cannot be responsible to proof nor approve your work for any typographic errors, omissions or mistakes. * Any changes made after the first revised proof will incur additional production costs per revised proof. * Proofs will be sent electronically. Electronic-proofs closely represent the image colour & text placement, but is not exact in colour. This may be due to your monitors colour settings being slightly different than that of the designers. The colours of your proofs as they appear on your monitor are only a close representation of the final printed piece. Colours may vary depending on your monitors brightness, contrast & colour adjustment settings. This image may appear larger or smaller than actual production size depending on the resolution of your monitor. |
